Term and Conditions

Welcome to the Done By Deer family! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing our website and making a purchase, you accept these terms in full.

Done By Deer is a specialty retailer dedicated to creating magical moments for families through our carefully designed products for little ones. Our product range includes activity gyms, toys, feeding accessories, nursery decor, and cozy items that bring joy to children and peace of mind to parents.

User Responsibilities

• You must be at least 18 years old to place an order
• All information provided during registration or checkout must be accurate and complete
• You are responsible for maintaining the confidentiality of your account credentials
• Any unauthorized use of your account should be reported immediately

Acceptable Use

• Use our website only for lawful purposes
• Do not attempt to gain unauthorized access to our systems
• Do not interfere with the proper functioning of the website
• Respect our intellectual property rights

Product Information

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations may occur, and product colors may appear slightly different on various devices due to screen settings.

Age Recommendations

All our products include age recommendations for safety. It is your responsibility to ensure products are appropriate for your child’s age and development stage.

Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide alternatives or a full refund.

Order Process

• Orders are processed within 1-2 business days after payment confirmation
• You will receive an order confirmation email with details
• We reserve the right to refuse or cancel any order for any reason

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, errors, or promotional changes.

Shipping Options

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – via EMS (15-25 business days after shipping) for orders of $50 or more

Shipping Regions

We ship worldwide, excluding some remote areas and parts of Asia. If you have questions about shipping to your location, please contact our team.

Delivery Responsibilities

Once the shipping carrier takes possession of your order, risk of loss passes to you. Any shipping delays beyond our control are not our responsibility.

Return Policy

We want you to be completely satisfied with your purchase. You may return or exchange items within 15 days of receiving your order, provided they meet these conditions:

• Items are in original, unused condition
• Original packaging with all tags attached
• Accompanied by original receipt or order confirmation

Return Process

1. Contact us at [email protected] within 15 days
2. Wait for Return Authorization Number and instructions
3. Package items securely in original packaging
4. Ship to: Done By Deer Returns, 1612 Francis Mine, MOBILE, US 36608

Refund Information

• Processing time: 3-5 business days after we receive your return
• Refund appearance: Additional 5-10 business days in original payment method
• Shipping charges are non-refundable for changed mind returns

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Done By Deer and protected by international copyright laws. The Done By Deer name, logo, and all related product names are trademarks of our company.

You may not:

• Reproduce, duplicate, copy, or resell our products or content
• Use our intellectual property without express written permission
• Modify or create derivative works from our content

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to such processing.

Done By Deer shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our service
• Any other matter relating to our service

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

All our products meet applicable safety standards. However, adult supervision is recommended, especially for products used by infants and young children. Please:

• Regularly inspect products for wear and tear
• Follow all age recommendations and usage instructions
• Keep small parts away from children under 3 years
• Ensure proper assembly and use according to instructions

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

These terms shall be governed by and construed in accordance with the laws of the United States. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mobile, Alabama.