Welcome to the Done By Deer FAQ page! We’re here to help answer your questions about our magical products and services. Our friendly herd has gathered the most common queries to ensure your experience with us is as delightful as our playful designs.

Product Questions

What types of products does Done By Deer offer?

We offer a delightful range of products designed to accompany your little one’s journey through childhood. Our collection includes:

  • Activity gyms & play mats
  • Activity toys
  • Bibs
  • Books & puzzles
  • Bottles
  • Cozy nests
  • Cozy time items
  • Dinner sets
  • Food storage
  • Lunch boxes
  • Nursery decor
  • Tableware

Each product is thoughtfully designed to grow with your child and simplify daily routines.

Are Done By Deer products safe for my child?

Absolutely! The safety of your little ones is our top priority. All our products meet international safety standards and are crafted from high-quality, child-friendly materials. We design each item with the same care and attention we’d want for our own children.

Shipping & Delivery

What are your shipping options?

We offer two magical delivery adventures for your packages:

Standard Shipping – The Quick Explorer
Carriers: DHL or FedEx
Delivery Time: 10-15 days after dispatch
Cost: $12.95
Perfect for when you can’t wait to see your little one’s face light up with our playful designs!

Free Shipping – The Scenic Route
Carrier: EMS
Delivery Time: 15-25 days after dispatch
Cost: FREE for orders over $50
Take your time and enjoy the journey – perfect for planning ahead and making every penny count!

How long does order processing take?

Before our Deer friends begin their delivery adventure, each order receives our special care and attention. Your package will be prepared with love and dispatched within 1-2 business days after you place your order.

Where do you deliver?

Our Deer friends travel far and wide! We deliver globally, bringing joy to families around the world. Please note that some remote areas and certain parts of Asia might be outside our current delivery routes – but we’re always exploring new territories!

Payment Methods

What payment methods do you accept?

To make your shopping experience as delightful as our products, we accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Yes, we take the security of your payment information very seriously. We use industry-standard encryption and security measures to protect your personal and financial data throughout the transaction process.

Returns & Exchanges

What is your return policy?

If your delivery doesn’t quite spark the joy we promise, you have 15 days after receiving your items to begin the return process. We want every Done By Deer experience to be magical!

How do I initiate a return?

To begin the return process, please contact our friendly herd at [email protected] with your order details. We’ll guide you through the simple steps to return your items.

Account & Orders

How can I track my order?

Once your order has been dispatched, you’ll receive a tracking number via email that will allow you to follow your package’s exciting adventure to your doorstep!

Can I modify or cancel my order after placement?

We begin preparing orders with love shortly after they’re placed. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Contact Information

How can I contact customer service?

Our friendly herd is always here to help! You can reach us at:

Email: [email protected]

We typically respond to all inquiries within 24-48 hours.

Where is Done By Deer located?

Our home is at:
1612 Francis Mine
MOBILE, US 36608

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